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Returns (RMA) Frequently Asked Questions AutomationDirect Logo


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  1. Am I charged for a replacement even if the product is potentially defective?
  2. How can I obtain an RMA without calling AutomationDirect?
  3. Who pays for return shipping fees back to AutomationDirect, including potential defects?
  4. What happens next after I enter an online warranty return?
  5. What happens next after I enter an online 30-Day return request?
  6. Where should I ship the items I'm returning?
  7. Do you accept returns for credit beyond 30 days? If so, will restocking fees apply?
  8. When will I receive my credit?
  9. Will AutomationDirect honor the warranty even though I made the original purchase from another company?
  10. Over-shipment: I received my order and have found that upon inspection too many parts were sent. What do I do with the additional parts sent in error?
  11. Under-shipment or incorrect part: I received my order and have found that upon inspection it was short on quantities ordered or was sent a part I did not order. How do I have this corrected?


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