Question

Who pays for return shipping fees back to AutomationDirect, including potential defects?

Answer

For warranty returns, we will provide a complimentary prepaid return shipping label to return the defective item.

For 30-day returns, we provide up to 3 prepaid return shipping labels for a flat $10 fee which will be deducted from your credit. Additional labels beyond the first 3 are available for $10 each. You have the option to waive this fee and use your own return shipping method.

For certain items and locations we will be unable to provide a return shipping label (items shipped via LTL freight, for example.) In those cases you, the customer, will be responsible for return shipping costs.

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FAQ Subcategory: None

This item was last updated on 2020-12-08
Document ID: 1538

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