Question

Under-shipment or incorrect part: I received my order and have found that upon inspection it was short on quantities ordered or was sent a part I did not order. How do I have this corrected?

Answer

Occasionally we do make mistakes and for that we sincerely apologize. You can use our online return form to fix the issue.

Select the order from your Order History that contained the issue. Select "Over-shipment, under-shipment, wrong parts received" and complete the form. If you received a part you didn't order, you'll need to enter the part number.

If you were under-shipped, we will create a replacement order with the missing quantities. If you received an item you didn't order, we will create an RMA and a prepaid shipping label for you to return the product.

---

FAQ Subcategory: None

This item was last updated on 2020-12-08
Document ID: 1547

---

The information provided in the AutomationDirect knowledge base is provided "as is" without warranty of any kind. AutomationDirect disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall AutomationDirect or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if AutomationDirect or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion of limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.