Question

What happens next after I enter an online warranty return?

Answer

After completing the return form for a defective part, the confirmation screen will contain your RMA, prepaid return shipping label, and any other documents you need for your return. Links to these documents will also be e-mailed to you.

A replacement order will be created at the same time from the information you provided for your return. You will receive a separate e-mail confirmation for this replacement order.

If you have already entered a separate replacement order and do not require another to be shipped, please contact the returns department directly to request the return and provide the purchase order/AutomationDirect order number for the replacement part.

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FAQ Subcategory: None

This item was last updated on 2020-12-08
Document ID: 1539

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