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C-more Frequently Asked Questions AutomationDirect Logo


Use "Ctrl-F" to search for specific words in this FAQ.

Question:

General C-More email information; use with a GMail/Yahoo servers (SSL or TLS encryption) etc..

Answer

The EA7 series C-More panels CANNOT send e-mail through a GMail, Yahoo etc. server.
The EA9 series C-More panels CAN send mail through an SSL encrypted servers

The EA7 series can send e-mail through another server to them.
Many E-Mail servers use SSL (Secure Sockets Layer) and other security features that the EA7 series C-More does not support.

There are e-mail forwarding/server programs that can run on a PC on the same local area network as the C-More.
There are also e-mail relay services that are accessable over the internet that may help.

Please see application note AN-EA-013 for more details

FAQ ID: 1062


Question:

Can I use C-More with WinPLC for String data?

Answer

Yes, but only with strings tags no higher than S-192.

C-More uses Modbus for connection to the WinPLC and the highest String that has a modbus address equivalent is S-192.

FAQ ID: 1063


Question:

Can this be used with a WinPLC

Answer

See the FAQs for the WinPLC

Can the WinPLC be used with an operator interface?

FAQ ID: 1065


Question:

Can I send data from a C-More panel to a PC Server using FTP to an FTP Server?

Answer

Yes. you can send

  • Message Database Log Files
  • Event Manager Log Files
  • Line Trend Log Files
  • PID Face Plate Log Files
  • Screen Capture Files

You cannot send raw data, it must be stored as a file in the C-More panel. FTP is File Transfer Protocol

FAQ ID: 1069


Question:

Problem: C-more Help File opens but there is no help, just the "Contents".

Answer

Cause: Windows Security Update: It seems there is something new in the Windows Security "features".

Solution: To get the C-more software to work, check if the EA-HELP.CHM file is in the C-more installation folder:

For example

C:\program files (x86)\automationdirect)\cmore_ea9

If the file is there, check to see if the properties show an Unblock button. If so, unblock it.


If the EA-HELP.chm is not in the folder, it means the software was not unzipped before installed (if downloaded from the website) or it was installed from a CD with anti-virus software running.

In this case, you will need to unzip the downloaded file and then run the installation again.

FAQ ID: 1077


Question:

Why can I 'Browse' and list my panel in the Online Link List, but I can not transfer a project to it. The Transfer Button is inactive.

Answer

Your PC network interface card (NIC) in your PC may have a different subnet than the panel.

For example;


  • Your NIC may have an IP address of 198.162.5.6 and a subnet mask of 255.255.0.0.
  • The panel may have an IP address of 10.1.33.6 with a subnet mask of 255.255.0.0.

The NIC's Subnet is 192.168.0.0 and the panels subnet is 10.1.0.0. These must match in order to transfer a project to the panel.

There is a video that explains IP Address Basics

FAQ ID: 1079


Question:

Can you change the font size of the alarm's shown in the Alarm History screen? I have a 6 inch panel and I can't see the entire alarm message.

Answer

No, the message length needs to be limited to 28 characters for 6 inch panels.

FAQ ID: 1080


Question:

Do historical trends keep their data when power cycled?

Answer

Only if you use a SD (for EA9) CF (for EA7) or USB Flash and have datalogging turned on. Otherwise historical data is lost when power is cycled.

FAQ ID: 1082


Question:

Does C-More (NOT C-More Micro) work with any USB memory device? Does it require a particular brand of USB drive?

Answer

The C-More panel (NOT C-MORE MICRO) will work with most brands of USB pen drives as long as they meet the following specs:


  • EA7 C-more uses USB 1.0 and USB 1.1 - Any drives must be backward compatible to USB 1.0 or 1.1 standards.
  • EA9 C-more uses USB 2.0. - USB "1.0 Only" or "1.1 Only" drives will not work
  • They must fully comply with USB standards. - Non-standard chips or files will not work.
  • They must be formatted in the FAT or FAT32 method - No other format method works, i.e. NTFS or WINFAT (Note: USB formatted FAT32 may not work for EA7 panels, FAT is preferable)
  • They must not include extra partitions.
  • They must not include U3 systems designed to autoboot files on the drive.

In some cases, formatting the pen drive from your PC before use will allow it to work with the C-More, but if the device doesn't meet the above specs it won't work.

Even when these specifications are met, there is no guarantee that a device will work properly. The device should always be tested.

If you need to remove the U3 system from a drive, check the drive. Most drives that use U3 have an uninstall utility on the drive. If not try the Sandisk uninstaller here;

SanDisk Removal Information

FAQ ID: 1085


Question:

How many devices can a C-More panel connect to?

Answer

You can add up to 64 devices in the Panel Manager as devices. You may have issues before that number is reached depending on network traffic and response times. The panel has been tested with 64 devices connected on a properly functioning network.

FAQ ID: 1086


Question:

How do I access the setup screen?

Answer

Touch and hold the upper left corner of the touch screen for more than 3 seconds.

FAQ ID: 1093


Question:

What do I need to do to replace/upgrade my old EZ Touch panel to a CMore panel?

Answer

Please refer to this FAQ for the EzTouch panels; EzTouch FAQ 1099

FAQ ID: 1100


Question:

How can I make the PLC change screens on the C-more panel?

Answer

Application note AN-EA-005 describes how to do this for both the C-more and C-more Micro panel.

There is also an example program EP-EA-001 (with PDF copy) that shows how it done.

FAQ ID: 1110


Question:

How can I find the MAC address of a C-More panel?

Answer

If you are at the panel;

  • Goto setup screen (touch and hold upper left corner for 3 seconds)
  • Select Information
  • Select Ports
  • Look under Ethernet MAC address

If know the IP address of the panel and have an Ethernet connection;
  • Open a Windows DOS Prompt (Start->Run->CMD)and enter the following;

    • PING (ip address of the panel> (press enter)
    • ARP -a (press enter)

If have the C-More Programming Software open have an Ethernet project transfer link created;
  • Select Send project to Panel
  • Select Ethernet
  • Select Browse
  • The link will show the IP address and the MAC address

FAQ ID: 1114


Question:

Does Cmore remote access on a EA7-S6M grayscale screen display as grayscale or color when viewing on a remote pc screen?

Answer

grayscale

FAQ ID: 1180


Question:

Can the cmore HMI read Rslogix 5000 / Contrologix alarm instruction blocks?

Answer

Alarm is a A-B datatype, you can enable the importing of this type by editing the "L5KPreDefine.txt" file in the Cmore install folder.

In the C-More software help file, search for Topic CM128 or you can use CM128. It covers the steps for importing AB L5K files into the C-More tag data base.

FAQ ID: 1188


Question:

Why is it that only 7 digits can be entered in the "Numeric Entry Object "when using Floating point numbers as the data format?

Answer

32-bit Floating point (single precision floating point) only has a decimal precision of 7 significant digits.
The significand of the 32 bit Floating point format is only 24 bits.
Which seems to like it should be 8-digits, but you can not get up to 99999999, you can only get to 16777215.
That is why it is about 7 decimals. It's overall max precision is 3.403 x 1038, but that is represented exponentially.



64-bit (or Double Precision) Floating point has a decimal precision of 16 significant digits

FAQ ID: 1190


Question:

Can I change the backup battery with power applied to my C-more HMI?

Answer

EA7 series panels: Yes. Access the rear of the HMI, open the battery door located under the power connector, and replace the battery.



EA9 series panels: There is no battery in the EA9 series panels.

FAQ ID: 1205


Question:

Why do I get unusual characters in C-More generated E-Mails?

Answer

C-More's E-Mail is sent in UTF-8 format.

If your E-Mail client does not use UTF-8 it will appear garbled. Check your E-Mail client's configuration to see if it allows UTF-8 formatting.

More information on UTF-8 is available http://en.wikipedia.org/wiki/UTF-8

FAQ ID: 1222


Question:

Where can I find the C-More USB drivers? How can I manually install the drivers?

Answer

The drivers were installed on your local drive when the software installed.


There are two locations for the usb drivers. The right one to manually install depends on the version of Windows (32 or 64 bit) you are using

Driver 1) In the AutomationDirect\C-more\USB Driver folder that is for 32 bit OS.

Driver 2) In the AutomationDirect\USB Driver folder that is for 64 bit OS

NOTE! There is no 64 bit Xp driver.



You will need Admin rights on the PC and you should disable your antivirus packages during the install.

  1. Unplug the usb cable to the C-More panel
  2. Explore your computer's C: drive and find the directory listed above.
  3. Right click on the kyceusb.inf file and select install.
  4. After that finishes plug the C-More panel's USB cable back into your PC.

FAQ ID: 1224


Question:

How can I see the size or position in pixels of an object?

Answer

You can use the "Property List" in the software. To open the Property List, you can:

  • Press the F4 key
  • Use the pull down menu (View >> Window >> Property List)
  • The purple colored square on the icon bar


When the property list is open, when you select an object, the "Position" parameters will give you the left, top, width, and height of the object, along with all the other attributes for the object.

FAQ ID: 1225


Question:

Can the C-More act as a Data Server?

Answer

No, the C-more cannot act as a server.

It can log data files on a USB or Compact Flash that you can access using FTP (if the FTP Server is enabled) or it can FTP the log files to an FTP Server.

For a data server you would use an OPC server, like KepServerEX

FAQ ID: 1231


Question:

Can the C-More panels display bitmap files (JPG, BMP etc..) from a USB or Compact Flash Drive? (Dynamic loading of the bitmap files)

Answer

No, you cannot do that.

The software embeds the bitmaps into the project file, when you download the project to the panel.

FAQ ID: 1232


Question:

Can you change the position of the alarm message banner?

Answer

The alarm banner position cannot be changed, it resides at the bottom of the screen.

The alarm banner is unique in that it will display on any screen automatically.

If you need customized alarm messages (position etc), you could make a background screen with a lookup text object or add the object to all screens that would need this. You would need to address multiple alarms with PLC logic to select the messages one at a time etc. You would have to handle the queueing and display of the alarms manually. The advantage of the alarm banner is that the panel handle this sequencing for you.

FAQ ID: 1234


Question:

What is the maximum memory size Compact flash I can put into the Cmore panel?

Answer

Maximum = 137GB

FAQ ID: 1242


Question:

What is the maximum memory size USB pen drive I can place into a Cmore?

Answer

Maximum = 2TB (Cmore software 2.51 or higher required)

FAQ ID: 1243


Question:

Can the C-More be used with a TWIDO PLC?

Answer

Yes, you use the Modicon Modbus drivers;


Modbus Addressing

  • 00001 - 09999 Discrete Coils / Outputs (% Qy.z)
  • 10001 - 19999 Discrete Inputs, Read Only (% Iy.z)
  • 30001 - 39999 Input Registers, Read Only
  • 40001 - 40256 Holding / Output Registers (% MWO - %MW255)

You select the memory type then the address when creating the tags.

FAQ ID: 1288


Question:

Can I send a text message to my cell phone from C-More?

Answer

You MAY be able to do that but it depends on the Cell Provider and your E-mail Server.

You will still need an e-mail server that works with C-More to send the E-mail through.

Normally the address is something like the following (for T-Mobile);

12345678@tmomail.net



There are lists of cell provider SMS E-mail addresses on the Internet or your provider should be able to tell you if that service is available.

FAQ ID: 1289


Question:

Can the Remote Access and Control feature be used on my iPhone, Windows or Android phone/device ?

Answer

The Remote Access and Control feature is available for the iPhone/iPad/iTouch devices and Android devices through the Remote HMI App designed specifically for C-more Remote Access.

Search for "Remote HMI" in the iTunes App store or the Google Play store. Or you can use the following links for more info:

iTunes Remote HMI App

Android Remote HMI App

FAQ ID: 1291


Question:

Are there any limtations of the number and type of events in the event manager events?

Answer

You can have a combination of 16 allowable Actions per Event. However, for each type of Action, the limitations per Event are:

  • Alarm Action = 1 per Event
  • Tag Action = 16 per Event
  • Tag Copy Action = 16 per Event
  • Sound Action = 1 per Event
  • Screen Capture Action = 1 per Event
  • Mail Action = 1 per Event (Requires Panel Manager Email setup)
  • FTP Action = 1 per Event (Requires Panel Manager FTP setup)
  • Backlight Action = 1 per Event
  • Screen Change Action = 1 per Event
  • Message Box Action = 16 per Event

FAQ ID: 1292


Question:

What are the viewable angles for the C-More panels (applies to LCD displays in general)

Answer

Viewable angle depends on the LCD type used.

  • STN = about 15 degrees max
  • TFT = 30 to 70 degrees

FAQ ID: 1293


Question:

In the C-More PLC Enquiry Test menu, Ping passes but protocol fails.

Answer

Test from the panel.
Use the panel's onboard diagnostics.

  1. Touch the upper left corner of the panel for more than 3 seconds.
  2. When "System Screen Called" is displayed select [OK]"
  3. Select "Test Menu"
  4. Select "Test Comm. Port"
  5. Select "Ethernet" tab
  6. Select the PLC to test.
  7. Select "PLC Enquiry Test"


The panel will
  • "Ping" test. The panel pings the IP address of the device(s) you have programmed for a response. This may or may not be your PLC(s), It merely asks for a response
  • "Protocol" test will try to exchange some data with the device. This will use the protocol you have programmed to see if the device is really your PLC.

If the ping passes but protocol fails check the IP address of the panel (left side) and the IP address of the PLC(s) (right side). They must be different. If they are the same, the panel will be pinging itself so that will pass. It will then try to exchange data and that will fail.

FAQ ID: 1297


Question:

My C-more is not displaying the same floating point number as my (PLC, Spreadsheet, or other platform). Why is this?

Answer

This is usually due to truncation or rounding of the floating point value due to the number of decimal places that are displayed. All of our products follow IEEE-754 floating point specification, which is not rounded.

The following example uses this IEEE-754 Floating-Point Conversion to show how rounding can affect floating point numbers.

  • Enter 13.609 and choose the "Not Rounded" calculation, notice that it generates a hexadecimal value of 0x4159BE76
  • At the bottom of the page, select "[ Convert IEEE-754 64-bit Hexadecimal Representations to Decimal Floating-Point Numbers. ]"
  • Enter "4159BE76" and click "Compute" and you will get a result of 13.608999

This shows that 13.609 is not a pure number but has been either truncated or rounded since the binary pattern of 0x4159BE76 is being used.

FAQ ID: 1302


Question:

FTP issues, I try to read my log files with Internet or Windows Explorer and FTP but they appear to be older copies or not present.

Answer

This happens if you use Internet Explorer or Windows Explorer and have caching enabled. Caching of the data is enabled by default and the cached data will be used until you clear your cache or change the settings.

    Open Internet Explorer
  • Select Tools->Internet Options
  • Select Browsing History->Settings
  • Select Every Time I visit the webpage



This will make the client (Explorer) request a fresh listing and not use cached data.

FAQ ID: 1311


Question:

Can a 90/30 CPU (IC693CPU311) be used with a C-more or C-more Micro Panel ?

Answer

It depends on the firmware in the CPU 311.
CPU 311 firmware before 4.40 did not support SNP-X.

SNP (Series Ninety Protocol) is not the same as SNP-X (Series Ninety Protocol Express) and will not work with the C-more



If you use our cable or cable wiring diagram pay close attention to the cable ends. The cable is not symmetrical and it has a panel and plc end. Our cable is labeled to reflect this.. It will not work properly if flipped.

FAQ ID: 1328


Question:

I cannot connect to a C-more for programming, my ping times are very long or I cannot ping (VPN etc). Can you change the timeouts?

Answer

For EA7 (all) and EA9 (prior to V6.0)


    You will have to edit EA_.INI with Windows Notepad. It is located in the directory you installed the C-More software

    Once you open the file, go to the [App] section of the file and add this at the bottom:
      PING=1
      PINGTIMEOUT=xxxx
      PanelTimeout=xxxx

    PING -> 1 = enables. 0 = disables
    PINGTIMEOUT= is in milliSeconds
    PanelTimeout= is in Seconds

    You need to re-start the software anytime you change the values above.

For EA9 (V6.0 and newer versions)

In the "Ethernet Connection Setup", click on the "Remote Link List" and add a connection. In the connection dialog, it will allow you to specify longer timeouts and retry settings

FAQ ID: 1329


Question:

Can I use external memory to transfer a project from a Cmore panel, edit the project, save it to the external memory, and load the project back into the panel?

Answer

Yes. The EA7 panels can use Compact Flash (CF) memory and the EA9 panels only uses USB.

Subsitute USB for CF, if doing an EA9 panel

  1. Turn on the panel without the CF in the CF1 slot.
  2. Verify that the project loads on the panel.
  3. Insert the CF card in the CF1 slot.
  4. Go to the SYSTEM screen, select: MEMORY >> BACKUP >> CF1 >> NEXT, select PROJECT and also SYSTEM (you can select others as desired), NEXT, then OK.
  5. The backup should complete. Press OK.
  6. Exit the SETUP screens and remove the CF card.
  7. Place the CF card in the reader in your PC.
  8. Open the Cmore programming software.
  9. Select File/Open Project.
  10. Point to the CF drive and change 'Files of Type' to be STARTUP STORAGE (*.EAS).
  11. Go to the EA_MemoryCopy folder and select the StartupStorage.eas file and click Open.
  12. Make your project edits.
  13. Select File/Project Transfer. On the Step 3 window, select External Memory Device instead of Panel. In the box labeled "Select a Drive:", select the drive letter of your CF card. Click the 'Transfer' button. On the Select Firmware file window, make sure it's using the latest firmware file, then select OK. If a window pops up saying that x:EA_MemoryCopyStartupStorage.eas already exists, click YES, you want to replace it.
  14. Remove the CF card from your PC reader.
  15. With the Cmore panel already powered up, insert the CF card in the CF1 slot.
  16. Go to the SYSTEM screen, select: MEMORY, RESTORE, CF1, NEXT, select PROJECT and also SYSTEM (you can select others as desired), NEXT, then OK.
  17. After the restore is complete, the panel will reboot. Because the CF card is still in the CF1 slot, the panel will try and boot from the CF card. To view the new project you restored, you will need to remove the CF card from the CF1 slot and power cycle the panel.

FAQ ID: 1353


Question:

Can the C-more Siemens S7-200 serial driver be used with the S7-300 series?

Answer

No, the S7-300 uses MPI not PPI. The serial driver is for PPI only

FAQ ID: 1373


Question:

How can I see my C-more's public IP address? I have a dynamic public IP address and it changes.

Answer

If you have the ability to send E-Mail from your C-more, you could have the panel send you an E-Mail on power up or based on an event and examine the E-Mail header for the public IP of the router the C-more uses.

The sending IP address information will be embedded in the E-Mail header.

In Outlook 2007 you can view the header information by highlighting the E-Mail, right clicking and select Message Options.


For example;

My system sent me an E-Mail on power up and in the header it says



Received: from omta06.westchester.pa.mail.comcast.net ([76.96.62.51]) by

QMTA11.westchester.pa.mail.comcast.net with comcast id

Lbm31h00316LCl05BbmTAu; Mon, 15 Aug 2011 11:46:27 +0000

Received: from smtp.comcast.net ([24.99.166.97]) by

omta06.westchester.pa.mail.comcast.net with comcast id






My C-more's Public IP is 24.99.166.97

FAQ ID: 1380


Question:

Can you update a project and optionally the firmware using a compact flash card in the built-in CF1 slot of the compact flash capable C-more panels (non -R versions)?

Answer

Yes, you can successfully update a panel project and optionally the firmware using a compact flash card in CF1.

  • You should power down the panel.
  • Insert the compact flash card which has been previously loaded with a copy of the desired project from a PC or another panel into the CF1 slot.
  • Power up the panel.
  • Use the System Screen and the Memory/Restore options to copy the project from the CF1 to the panel. Pick PROJECT to just restore the project, or pick PROJECT and SYSTEM to update the project and the firmware.

There is one extra step. After the update is completed and the panel reboots, power down the panel. Remove the compact flash card. Then re-power the panel in order for the panel to access and run the new project.

FAQ ID: 1381


Question:

Can I connect a C-more and a Productivity 3000 P3-550 CPU on the same router for programing over the internet? They both use port 9999 and I do not see how to change that.

Answer

Yes, you can have one C-More and 1 P3-550 CPU if you select the correct port forwarding settings.

Set the port forwarding for the C-more to TCP only.

Set the port forwarding for the P3-550 to UDP only.



FAQ ID: 1386


Question:

I am getting EA.pgm errors, EA_.mdb errors, and/or GUI-121 errors. How can I resolve these?

Answer

Please look at this document.



C-more database issues

FAQ ID: 1391


Question:

Can I use the C-more in a pressurized/purged enclosure?

Answer

No, the C-more isn't designed for any positive pressure, it will damage the housing or screen.
Can only be used in 0 pressure differential applications.

FAQ ID: 1412


Question:

Why does my Cmore quit data logging?

Answer

The Maximum Number of Log Files with the same first four characters is 999 files.
For versions before 6.31 data logging will stop when this limit is reached. For version 6.31 and later data logging will continue but the oldest file(s) will be over written.

Internal file identification is restricted by the DOS 8-character-dot-3-character limit. Because of this, trend log files are identified internally by the first four characters of the screen name + tilde + a three digit number. For example,

  • TREND GRAPH EAST CHILLER TEMP_110925.txt
  • TREND GRAPH WEST CHILLER TEMP_110925.txt
will be identified internally as TREN~001.txt and TREN~002.txt. As new log files are created each day, these files count against the same max of 999 files.

If Multiple Graph Objects appear on one screen, the files will be identified internally by the first Two Characters of the screen name plus the first Two Characters of the object name + tilde + three digit number.

To maximize file storage capabilities, consider using screen names that are unique in the first four characters, and using object names that are unique in the first two characters.

For further information, look at page 4 of the C-More Manual Appendix B

FAQ ID: 1417


Question:

What can I do to enhance the performance of my C-More panel?

Answer

1) Turn transparency off and change the background color to match the underlying object.

2) Turn off Stretch to fit and resize the bitmap in external software.

3) Animation will affect performance.

4) Rotation will affect performance.

5) Do not use visibility unless necessary.

6) Limit the use of gradient colors, use flat colors.

7) Reduce the number of objects on the screen.

8) Having objects that blink affects performance.

9) Checking the Bitmap Option in the panel manager will affect performance.

10) Do not stack or overlap objects unless absolutely necessary.

11) Limit the number of tags on the screen to what is absolutely necessary.

12) Make tags consecutive memory addresses for the screens that have a lot of tags.

13) Think about if you really need all of the Events that you have programmed. Each Event adds processing time to execute and possibly polling to the PLC for data.

14) Think about if you really need all of the Trend Graphs points. Each one will add to the processing time and to the polling time of the PLC.

15) Use Ethernet.

16) Using Full Screen popups will limit performance.

17) Use Compact Flash and use the SYS CopyLogs Tags to transfer data to the USB. We recommend using CF2.

18) Sending Email can affect performance.

19) Remote Access can affect performance.

20) Sounds can affect performance.



For more information on this subject, see Application Note AN-EA-010

FAQ ID: 1433


Question:

I'm having trouble getting email to work, what are the most common problems with Email using the C-more panels?

Answer


  1. Unsupported servers

    • Gmail and Yahoo will not work with EA7 panels,
    • Some ISPs block any mail traffic that did not originate on their network or use their server, have the server admin check the server logs

  2. Incorrect password and/or username
  3. Encryption - SSL and TLS will not work with Cmore
  4. DNS issues - if using the server name, you may want to try using the servers IP address instead
  5. Testing should be done from an actual event in C-more, not from the address book 'test email' function, there are some circumstances where the test function will not work, the event will always try to send an email
  6. If the ISP blocks certain ports, you can change the port in the C-more
  7. If using a local server, it is best to get an unencrypted log in from the email server admin
  8. Incorrect gateway address configuration


Gmail and Yahoo have started blocking 3rd party access to their email servers. Log into your email account and select the option to allow 3rd party access, that should allow EA9 C-More the ability to send emails through that mail account.

FAQ ID: 1463


Question:

Remote access on my iOS version 7 device (iPhone, iPod or iPad) does not display a password box.

Answer

Workaround

  1. Go into Connection -> Favorites. Press the Edit button in the upper left.
  2. Enter the information for your panel. You will need the IP address of the C-More or router that you are connecting to.
  3. Enter the Login ID and Password.
  4. Turn the "Register Password" selection to "On".
  5. Press "Done" in the upper right hand corner when you are finished.

Now you should be able to select your panel from the "Favorite" menu and connect to the panel.

FAQ ID: 1465


Question:

I cannot connect the C-more panel to Windows via the USB.

Answer

Look in your device manager in Windows.

Does the Cmore come up under Unknown devices?

  • If so, right click and select uninstall.
  • Once it is uninstalled unplug your panel then reboot your PC.
  • Once your PC has finished booting, plug back in your panel.
  • Your panel should register as something else other than unknown device in Device manager.
  • If yes, try loading project to the panel if not please try the below fix.


C-more USB driver will not install:
  • Go to Add/Remove programs and remove the driver.
  • Go to the device manager and remove the driver.
  • Use the link below to show hidden devices in the device manager – remove the driver.
  • Unplug the cable, make sure the c-more program is closed, and run the "C-moreUSBDriver.exe" file in the c-more install folder

The link below explains how to show hidden devices in Windows Show Hidden Devices

If the driver appears in Device Manager, but you still cannot connect to the panel, see Knowledge Article KB-EA-001 for more information.

FAQ ID: 1498


Question:

Can the Productivity 3000 P3-RX or RS serial port be used for Cmore the same as CPU port? Using the P3 protocol in Cmore?

Answer

Yes, you can use RS-485 or RS-232 with either the P3-RX or RS with a Cmore panel.

FAQ ID: 1514


Question:

How many CIP connections are used when connected to a Micrologix CPU via Ethernet?

Answer

One connection per device

FAQ ID: 1519


Question:

Will the recovery tool work in the demo version of the software?

Answer

Yes

FAQ ID: 1564



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