DirectTouch Panels Frequently Asked Questions
Question
The DirectTouch panels are listed as obsolete. What are my options ?
Answer
The Direct Touch products are no longer available from the manufacturer. This includes the panels and the programming software.Some of the serial cables are still available but the panels & the programming software are not.
Issues that must be considered if you have a Direct Touch Panel.
- Screen Creator (the Direct Touch programming software) will not run in Windows Vista or Windows 7 and will not run in Windows XP 64 bit).
- It must use a native serial com ports (COM:1-COM:4)and not a USB adapter.
- There is no conversion process for any other HMIs. This includes all of our current HMIs.
- The newer panels we sell will not fit in the cutouts for a DP series panel.
- The cables will not interchange.
- If the original programmer of your DP panel did not enable upload edit, the project in the DP panel cannot be retrieved. They had to specifically enable this option when they created the project and downloaded it to the DP panel.
Some customers have switched to our C-More or C-More Micro HMIs. They rewrote their HMI projects from scratch, there is no conversion possible. They were required to modify their enclosure to accommodate the newer panel's cutout requirements or make an adapter plate. We do not sell an adapter.
If you have previous purchased the programming software (Screen Creator) through AutomationDirect.com, we can assist you in downloading the software from our website.
To get a copy of the DirectTouch software, please see FAQ 1635
We have some additional information here; Direct Touch application notes.
FAQ Subcategory: None
This item was last updated on 2021-02-19
Document ID: 1431
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