Think & Do Frequently Asked Questions
Use "Ctrl-F" to search for specific words in this FAQ.
Question:
I just upgraded to T&D 5.0. Now every time I go to run T&D I get "Data Logger Error" (No Runtime is available. Data Logging is not available at this time).
Answer
You need to replace the file (Tnddlog.exe) in the ThinknDo/Bin folder with this patch file. This fix is also indicated on a yellow or pink sheet of paper in the T&D box titled RELEASE 5 READ ME FIRST.
FAQ ID: 265
Question:
What version of OP-Winedit software do I need in order for my OptiMate panel to communicate with Think & Do?
Answer
Use version 2.34 or higher. A free upgrade is available on our website here, but you must have a previous OP-Winedit package installed.
FAQ ID: 266
Question:
Can Think & Do PC-based control software be used as a DeviceNet master?
Answer
Yes, it can.
FAQ ID: 267
Question:
Does Windows 2000 support Think & Do software?
Answer
Yes, it does.
FAQ ID: 268
Question:
Does the D2-Ctrint work with Think & Do?
Answer
No.
FAQ ID: 342
Question:
Can I use T&D to multiple EBCs?
Answer
Yes, for PC Based T&D by using an Ethernet hub or switch you can have a maximum of 63 EBCs
FAQ ID: 409
Question:
Is it possible to have Think N Do 5.2 and 6.1 installed on the same PC?
Answer
Yes, but 5.2 must be installed first. If 5.2 is already installed when installing 6.1 a Switch Utility will be installed allowing you to switch between the different packages.
FAQ ID: 641
Question:
Im using a Think & Do PC and a WINPLC. Can I get DDE info directly from the WINPLC?
Answer
No. You must go through the Think & Do PC to get the data.
FAQ ID: 665
Question:
What version of Think n Do Live supports Terminator I/O?
Answer
5.5
FAQ ID: 726
Question:
I have 2 or more network cards installed in a computer where both are using TCP/IP protocol. I can PING the WinPLC, but cannot connect using ESP.
Answer
When 2 or more network cards are installed in a computer, this is referred to as a "multi-homed" system.
The protocol manager needs to know which network card to send the TCP/IP packets over, and the WinPLC needs to know which one to respond to. This presents a requirement known as "IP Forwarding".
There are (2) requirements for resolving this issue.
For Windows NT:
Go to Control Panel->Networks->Protocols, and choose TCP/IP. Then click on the Properties button, and a dialog shall appear. Click on the tab labelled "Routing", and place a check mark next to "Enable IP Forwarding", then choose OK. Choose OK again to close the Network properties dialog, and reboot as instructed by the Windows NT.
For Windows 2000:
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).
- Steps:
- Click on Start->Run, and type 'regedit' and press ENTER
- Navigate to the key [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParameters]
- Find the value "IPEnableRouter", and double click on it
You will now get an opportunity to change it's value. Change it to '1' (without the quotes) to enable IP Forwarding.
- Reboot the machine to refresh the registry cache.
FAQ ID: 893
Question:
I'm using Think&Do Live/Studio and I'm trying to connect to an H2/H4/T1H-EBC. But I keep getting errors.I have NetEdit and it can see the EBC with no problems. What could be wrong?
Answer
This problem is usually the result of having 2 NIC( Ethernet) cards installed in the same PC.
If this is the case you need to access the network settings of the NICs specifically the Protocols that are assigned to each card.
On the NIC that is used for your company you should disable/remove/uncheck the NWLink IPX/SPX protocol if installed. Then on the NIC card that is dedicated to the Think&Do system you should enable/install/check the NWlink IPX/SPX protocol and the TCP/IP protocol.
You should also check to make sure that an address has been set on the EBC by toggling at least one dip switch to the ON position.
FAQ ID: 900
Question:
I need to update my WinPLC to Live 5.4, but I can't find the update.bat program or the WinPLC runtime version 5.4 directory specified in the Updating a WinPLC system help procedure.
Answer
You need to run the Cetarget54.exe program in the CD's zoom directory.
This will install the update utility and the proper WinPLC runtime files on your PC.
You can then follow the Updating a WinPLC system help procedure.
FAQ ID: 938
Question:
Does Think & Do or Studio work with Windows Vista?
Answer
Only version 8.0 and above support Windows Vista.
Windows Vista does not support the IPX protocol nor does it support 16 bit program code.
Versions of Think & Do and Studio before Version 8.0 used both IPX and contained 16bit program modules.
Phoenix Contacts recommends disabling UAC
FAQ ID: 1064
Question:
Is a demo version of Think & Do available?
Answer
Yes, TnD V 8 has a demo version here;
Think & Do Demo
FAQ ID: 1071
Question:
My ThinknDo Studio, TnD V8.x USB/Parallel key is physically damaged and no longer works. What can I do?
Answer
You can purchase the ESS (Extended Service Support) ESS-Basic or ESS-Premium support subscription. Damage to the key is covered and you will receive a replacement. You will have to provide the Serial number from the label on the damaged key when you purchase the ESS subscription.
FAQ ID: 1102
Question:
Where can I find more support information for TnD or Studio?
Answer
You can find more help here;
Think&Do for a 64-bit World
and here
Think&Do for a 64-bit World Support
FAQ ID: 1103
Question:
Where can I get the manual for TnD V8 ?
Answer
FAQ ID: 1201
Question:
TnD doesn't find my Setinel Key. Where can I get Sentinel Key drivers?
Answer
FAQ ID: 1218
Question:
Can I upgrade from Studio to TnD V8.x ?
Answer
- This can be accomplished using the Extended Service Support (ESS)package.
- ESS-BASIC
- provides for Maintenance Updates.
- ESS Premium
- provides for Major and Minor Version Updates as well as Maintenance Updates.
Purchasing ESS-Premium for your license of Think & Do Studio 7.1 provides for upgrading to the highest Minor Version Update 7.3 for example, and it provides for an update to Think & Do 8.0.
You can update to either as long as the ESS is in effect
Still in effect as of May, 2014. Also will update earlier versions.
FAQ ID: 1221
Question:
What versions of Think & Do and MS Windows are compatable ?
Answer
- TnD V8.x
- Version 8.0.x supports Windows 2000, Xp (32bit only), Vista (32 bit only)
- Version 8.0.6 also supports Windows 7 (32 bit only).
- Live!
- Version 5.4 runs on Windows NT 4.0 (all service packs, Entivity recommends 6a) and Windows 2000 (all service packs BEFORE SP4). There is a workaround for 5.4 on XP on Phoenix Contact knowledgebase.
- Version 5.5 and beyond runs on Windows NT 4.0 (all service packs, Entivity recommends 6a), Windows 2000 (all service packs), and Windows XP (all service packs).
- Studio
- Version 6.0 through 6.51 runs on Windows NT 4.0 (service pack 6a) and Windows 2000 (all service packs).
- Version 7.0 through 7.1 runs on Windows NT 4.0 (service pack 6a), Windows 2000 (all service packs), and Windows XP (all service packs).
- Version 7.2 and beyond runs on Windows NT 4.0 (service pack 6a), Windows 2000 (service pack 2 and higher), and Windows XP (all service packs).
For more information consult the
Phoenix Contact Knowledgebase
FAQ ID: 1274
Question:
Conversion notes for Think & Do Version 8.x
Answer
Current Think & Do Version 8.x Project Conversion notes. (From the Think & Do Readme.txt file)
- Requires Visio 2002 to be installed on the system.
- For each user, Visio's macro security level must be set to low. This is automatically done for the one who installs Think & Do, but can also be done by running the "Disable Visio Security" shortcut from the Start Menu's "Phoenix ContactThink & DoMisc" folder.
- All of the logical connections between blocks will be converted, but only the basic set of physical connections will be drawn.
- Live! Capture blocks are unavailable in Think & Do and will therefore be replaced with a Call block as a placeholder.
- The Visio-based HMI screens are skipped/ignored.
The conversion of existing Studio projects (version 7.x) to Think & Do is supported, but with the following limitations/restrictions:
- Before this conversion though, it is recommended that you do the following to better prepare the Studio project:
- Go to the project folder and delete its "Intermediate"
subdirectory.
- From Studio's ProjectCenter, open the project and choose "Project | Rebuild All" to ensure it is fully up-to-date.
- The conversion of existing Live! projects (version 5.x) to Think & Do is also supported, but with the following limitations/restrictions:
- Live! Capture blocks are unavailable in Think & Do and will therefore be replaced with a Call block as a placeholder.
- The HMI screens are skipped/ignored.
FAQ ID: 1409
Question:
How can I enable Counter data types in Think & Do?
Answer
They are not enabled by default. You can "turn on" the COUNTER data type, which is 16-bit unsigned integers by;
Go to ProjectCenter->Project->Settings->Enable Counter data type).
You would then use the standard WinPLC to Modbus register mapping, as documented in the online knowledgebase.
FAQ ID: 1410
Question:
How do I disable the Windows Task bar from being displayed in my running project screens?
Answer
- Open your project
- Select Screenview
- Select Applications->Settings
- Un-check Title Bar
When your project runs it should remove the title bar and the Windows task bar.
To exit this use the [Alt]+[Tab]keys to select a different window/running application.
FAQ ID: 1443