Question

I forgot my password, what are my options?

Answer

If the password is lost or forgotten, you will have to return the PLC to AutomationDirect, to get the password cleared. The CPU contents will be erased when we clear the password, there is not a way to retrieve the project.

Contact Tech Support to get a Equipment Evaluation form to fill out and return with your PLC. Once AutomationDirect has the signed form and PLC, we can clear the PLC and return it back to you.

AutomationDirect can only perform the password clear if the PLC is being shipped back to a United States address, we cannot ship the PLC outside of the US.

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FAQ Subcategory: CPU & Programming

This item was last updated on 2021-01-21
Document ID: 384

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