Question

My EZ Touch panel comes up with "No power up screen" or "No start up screen" message. What do I do?

Answer

Unfortunately, that message means the internal battery has died in the EZ Touch, and the power was off long enough for the project to be lost, This occurs in just seconds if the battery is dead. The battery is the only thing that keeps the project in memory if power is lost.

You will have to load the project back into the EZ Touch panel, after replacing the battery ( the generic is TL-5101), since we no longer sell the original EZ-BAT.

But...there are potential issues:
We can't provide the programming software (EZ Touch Edit) to anyone other than the original purchaser of that software.
We have no copies of any customer projects ( the user would have to have this).
The panel possibly could have been updated with EZAutomation's software and be using their program. If your project has only 1 file, then our software version wouldn't work in any case.

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FAQ Subcategory: None

This item was last updated on 2018-08-16
Document ID: 1601

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