Question

"I can't see my ECOM(100) with NetEdit, or DirectSoft. What do I do?"

Answer

If NetEdit3 doesn't see the ECOM module when you press "Scan Network", check the following:

1) Verify Link Good LEDs are illuminated on module and connecting devices like hubs or unmanaged switches.

2) Turn OFF any WiFi devices or other ethernet devices (Bluetooth may simulate an ethernet connection, turn it off too). Windows moves these devices to the top of the "bindings" list, so DirectSoft tries to connect thru devices at the top of this list.

3) Turn off Windows Firewall ( or any security firewall you may have). The easiest way to find Windows Firewall settings, is to go to Windows Help, and type in "firewall". You will get a link to firewall settings. It's possible if you have an IT department, they will have prevented access to the firewall. You will need to contact them. The ECOM products use port 28,784. Also, turn OFF any antivirus or other protection software that can interfere with ethernet communication.

4) Try to PING the ECOM module to establish basic connection (see Windows Help, or search for resources on internet if not familiar with these steps).

5) You may need to disable any other network adapters besides the one physically connected to the ECOM or network the ECOM is on. If you get "Transport Protocol error", try the instructions in this link:

http://hosteng.com/FAQFiles/ECOM.htm#FAQ0024 Go to Step 4, Item C.

The latest version of NetEdit has the ability to select the specific network adapter, by going to the main Menu, select "Network", then "Adapter" and specifying which installed adapter you want to use ( it also lists the IP addresses of the adapters). We strongly suggest you download the latest version of NetEdit here:

http://hosteng.com/SW-Products/NetEdit3.zip

6) If you have a network administrator, you may need to check with them to verify the configuration of the local network.

7) If you have Windows XP or earlier, and you still can't make a connection, you should consider trying the IPX protocol. Click the IPX button in NetEdit3. If you get the 10047 error, you need to install the NWLink/IPX protocol to your computer ethernet card.

See Windows Help for this procedure, or try this link
http://hosteng.com/FAQFiles/ECOM.htm#FAQ0043

7) If you can't connect to an existing/unknown ECOM100 in a network, and the card is likely newer than 2007, try these steps:
It is possible to clear all the IP settings, returning the unit back to stock values of 0.0.0.0. This will make it visible, BUT, will disconnect any working connections, so use this with care.
DIP #6 performs this function. You would:
Power down
Remove ECOM100
Turn on DIP #6
Re-insert and power up the ECOM100
Scan with NetEdit again, and hopefully it sees the ECOM100. If it does, power down, remove, turn DIP #6 back off again, re-insert and power up.
BE CAUTIOUS, this method will break any existing connections

http://hosteng.com/FAQFiles/ECOM.htm#FAQ0085

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FAQ Subcategory: None

This item was last updated on 2018-01-08
Document ID: 1574

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