Question

"CTRIO Workbench says my H2-CTRIO2 needs a firmware update" or "I updated the firwmare in my H2-CTRIO2, and now it's stuck in booter mode"

Answer

Older versions of CTRIO Workbench (2.1.x or earlier) will incorrectly identify a CTRIO2 as a CTRIO that needs a firmware update.
Do NOT attempt this. You must get the latest CTRIO Workbench version from HostEng.com (2.2.x or later).CTRIO Workbench

Unzip and install this updated version of Workbench. If you already attempted the firmware update and your CTRIO2 is now stuck in booter mode, you will need to do the same, PLUS, get the latest CTRIO2 Firmware from their website and try to update the CTRIO2 firmware again. You might have to try several times, but if it still won't get out of booter mode, you will need to contact Returns Department.

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FAQ Subcategory: None

This item was last updated on 2021-01-22
Document ID: 1512

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