C-more Frequently Asked Questions
Question
I cannot connect the C-more panel to Windows via the USB.
Answer
Look in your device manager in Windows.Does the Cmore come up under Unknown devices?
- If so, right click and select uninstall.
- Once it is uninstalled unplug your panel then reboot your PC.
- Once your PC has finished booting, plug back in your panel.
- Your panel should register as something else other than unknown device in Device manager.
- If yes, try loading project to the panel if not please try the below fix.
C-more USB driver will not install:
- Go to Add/Remove programs and remove the driver.
- Go to the device manager and remove the driver.
- Use the link below to show hidden devices in the device manager – remove the driver.
- Unplug the cable, make sure the c-more program is closed, and run the "C-moreUSBDriver.exe" file in the c-more install folder
The link below explains how to show hidden devices in Windows Show Hidden Devices
If the driver appears in Device Manager, but you still cannot connect to the panel, see Knowledge Article KB-EA-001 for more information.
FAQ Subcategory: None
This item was last updated on 2021-03-23
Document ID: 1498
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