C-more Frequently Asked Questions
Question
I'm having trouble getting email to work, what are the most common problems with Email using the C-more panels?
Answer
- Unsupported servers
- Gmail and Yahoo will not work with EA7 panels,
- Some ISPs block any mail traffic that did not originate on their network or use their server, have the server admin check the server logs
- Gmail and Yahoo will not work with EA7 panels,
- Incorrect password and/or username
- Encryption - SSL and TLS will not work with Cmore
- DNS issues - if using the server name, you may want to try using the servers IP address instead
- Testing should be done from an actual event in C-more, not from the address book 'test email' function, there are some circumstances where the test function will not work, the event will always try to send an email
- If the ISP blocks certain ports, you can change the port in the C-more
- If using a local server, it is best to get an unencrypted log in from the email server admin
- Incorrect gateway address configuration
Gmail and Yahoo have started blocking 3rd party access to their email servers. Log into your email account and select the option to allow 3rd party access, that should allow EA9 C-More the ability to send emails through that mail account.
FAQ Subcategory: None
This item was last updated on 2021-01-26
Document ID: 1463
The information provided in the AutomationDirect knowledge base is provided "as is" without warranty of any kind. AutomationDirect disclaims all warranties, either express or implied, including the warranties of merchantability and fitness for a particular purpose. In no event shall AutomationDirect or its suppliers be liable for any damages whatsoever including direct, indirect, incidental, consequential, loss of business profits or special damages, even if AutomationDirect or its suppliers have been advised of the possibility of such damages. Some states do not allow the exclusion of limitation of liability for consequential or incidental damages so the foregoing limitation may not apply.