C-more Frequently Asked Questions
Question
Problem: C-more Help File opens but there is no help, just the "Contents".
Answer
Cause: Windows Security Update: It seems there is something new in the Windows Security "features".Solution: To get the C-more software to work, check if the EA-HELP.CHM file is in the C-more installation folder:
For example
C:\program files (x86)\automationdirect)\cmore_ea9
If the file is there, check to see if the properties show an Unblock button. If so, unblock it.
If the EA-HELP.chm is not in the folder, it means the software was not unzipped before installed (if downloaded from the website) or it was installed from a CD with anti-virus software running.
In this case, you will need to unzip the downloaded file and then run the installation again.
FAQ Subcategory: None
This item was last updated on 2021-01-26
Document ID: 1077
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