FAQ ID: 839

Question:

I'm using a H2-SERIO. I need to communicate RS 422/485 which converter do I need to use?

Answer

The FA-ISOCON.

FAQ ID: 880

Question:

Does the Wonderware "InControl" software support the AutomationDirect H2-EBC and the H4-EBC.

Answer

InControl does Support the AutomationDirect H2-EBC/H4-EBC, they they have not added drivers to support the new AutomationDirect Terminator I/O.......Please check with Wonderware for the latest info on the drivers that they support.
Wonderware Intouch, InTrack, etc will need a server that supports EBCs, like Our PC-KEPOPC server.
Connections from Wonderware to our PLC products via ECOM modules will require our PC-KEPOPC package as a server.

FAQ ID: 901

Question:

I forgot my password, what are my options?

Answer

There is no backdoor password for the DirecLogic PLCs

The only option we can offer is to clear the PLC completely.

This will require you to send the PLC and a signed support request to AutomationDirect.com. We will clear the PLC completely and return it to you. The Program and any stored data will be lost.

The DirectLogic PLC password cannot be 'reset' in the field without knowing the password to unlock the communications port



If this is what you want please contact tech support for more information and the required form to submit with the PLC.

FAQ ID: 1003

Question:

I cannot open your DWG files in my version of AutoCAD. How can I see the AutoCAD version a DWG file is saved in? Do you have any sources for conversion software?

Answer

Yes.
Open the DWG file with Windows Notepad
There will be an entry "ACxxx" at the beginning of the file.

ACxxxx = Autocad file format

• AC1.40 = AutoCAD Release 1.40
  
• AC1.50 = AutoCAD Release 2.05
  
• AC2.10 = AutoCAD Release 2.10
  
• AC2.21 = AutoCAD Release 2.21
  
• AC1001 = AutoCAD Release 2.22
  
• AC1002 = AutoCAD Release 2.50
  
• AC1003 = AutoCAD Release 2.60
  
• AC1004 = AutoCAD Release 9
  
• AC1006 = AutoCAD Release 10
  
• AC1009 = AutoCAD Release 11, AutoCAD Release 12
  
• AC1012 = AutoCAD Release 13
  
• AC1014 = AutoCAD Release 14
  
• AC1015 = AutoCAD 2000, AutoCAD 2000i, AutoCAD 2002
  
• AC1018 = AutoCAD 2004, AutoCAD 2005, AutoCAD 2006
  
• AC1021 = AutoCAD 2007, AutoCAD 2008, AutoCAD 2009
  
• AC1024 = AutoCAD 2010, AutoCAD 2011, AutoCAD 2012
  
• AC1027 = AutoCAD 2013, AutoCAD 2014, AutoCAD 2015
  

FAQ ID: 1217

Question:

InstallShield -5006 : 0x80070002 error Installing C-More, DirectSoft or other software packages

Answer

InstallShield "-5006 : 0x80070002" errors

1. Reboot your pc
   
2. Login as an Administrator
   
3. Explore your PC's C:\ drive
   
4. Find the "C:\Program Files\Common Files\InstallShield" folder
   
5. Rename it to "C:\Program Files\Common Files\InstallShield-backup" <<< DO NOT DELETE IT!
   
6. Reboot your PC
   
7. Login as an Administrator
   
8. Disable all Antivirus packages
   
9. Run the C-More installer again.
   

FAQ ID: 1220

Question:

What can I use to debug my serial communications (ASCII) issues? HyperTerm doesn't appear to work very well.

Answer

Hyperterm is not a very good debugging tool for ASCII communications. It is just a terminal and was never really meant to be used for debugging communications.

A better tool is a true HEX terminal such as RealTerm RealTerm on SourceForge that can display the actual HEX values that you receive or send.
RealTerm can allow you to log the incoming data to a file and or send a file of ASCII text.

FAQ ID: 1226

Question:

What are the pinouts (connections) for the FA-15HD?

Answer

FA15HD Wiring Pinout

FAQ ID: 1254

Question:

Using DirectSoft and other software with Windows 7

Answer

Windows 7 and Directsoft

FAQ ID: 1284

Question:

Can the Hx-ECOM use SMTP Authentication in EMail? and help in using ECOM100 Email)

Answer

Yes;

(From HOST Engineering FirmWare notes)

FW Version

4.0.210 H0-ECOM100

4.0.1397 H2-ECOM100 & H4-ECOM100


Added Email Authentication to the web browser configuration page - you cannot access this feature via NetEdit3 or the ECEMSUP IBox at this time, those will be added later.

To access this feature, use a web browser to bring up the ECOM100's web configuration page, go to the Email Setup page, click 'Enable Authentication' and enter the username and password in the fields provided





Host Engineering has an excellent document for help using EMail from the ECOM100 here;

EMail Theory Of Operation

FAQ ID: 1294

Question:

I need help with DirectLogic or Terminator Analog modules such as mapping, broken transmitter bits etc..

Answer

FACTS-Engineering has some additional help here;

Misc Analog help


If you are using Modbus TCP (T1H-EBC100) they have a utility to use in testing here;

H2EBC100_Master.zip
Right click and select Save Target As to save to your local drive, then install the utility

FAQ ID: 1334

Question:

Is there a quick way to get to my device manager, firewall etc in Windows® XP, Vista or Windows 7?

Answer

Yes, there a series Windows® commands that can be used from a command prompt.

Hold down the Windows® key (near the spacebar) and press the r key, that will open the run prompt.

Now use the following command strings for the text/command to enter and then press the enter key


• appwiz.cpl to open the Add/Remove Programs dialog
  
• cmd to open a Command Prompt
  
• control to open the Control Panel
  
• devmgmt.msc to open the Device Manager
  
• ncpa.cpl to open the Network Connections
  
• services.msc to open the Windows Services
  
• firewall.cpl to open the Windows Firewall
  settings
  
• powercfg.cpl to open the Windows Power Management settings
  
• netplwiz to open the Windows Advanced User Accounts Settings
  
• shell:startup to open the Windows startup folder in explorer
  

FAQ ID: 1344

Question:

How many Modbus slaves can I connect to DirectLogic PLC Modbus RTU master.

Answer

31 if not using a repeater. There are also cable length restrictions, please check the RS422/RS485 specifications at the IEEE website.

FAQ ID: 1348

Question:

Does ADC provide any MTBF (mean time between failure) information?

Answer

Currently ADC only provides MTBF data on items that the specific industry the product falls into generally requires that data be published for.

For all products where MTBF is not listed, those products have not had MTBF values calculated. Please see the link below for a document covering MTBF and product reliability.

MTBF Document

FAQ ID: 1361

Question:

How can I determine which network adapter (NIC) I am using?

Answer

Open your network connections

• Hold down the Windows Key (to left of space bar) and press the R key
  This opens the Run or Open prompt
  
• Enter NCPA.CPL and hit the enter key
  You should now see all of your network connections

Determine which adapter you are using

• Unplug the Ethernet cable you are using at the PC
  One of the adapters will show a Red X or a notice of limited/no connectivity
  
• Plug the cable back in
  If it removes the Red X or notice, you have identified the adapter you are using

FAQ ID: 1364

Question:

How can I tell if I'm running a 32-bit or 64-bit version of Vista / Windows 7?

Answer

Click the Start button Picture of the Start button, right-click Computer, and then click Properties.



If "64-bit Operating System" is listed next to System type, you are running the 64-bit version of Windows Vista or Windows 7.



If "32-bit Operating System" is listed next to System type, you are running the 32-bit version of Windows Vista or Windows 7.



The edition of Windows Vista or Windows 7 you're running is displayed under Windows edition near the top of the window.

FAQ ID: 1368

Question:

Which DirectLogic CPUs support overrides/forcing ?

Answer

DirectLogic CPUs override support

• DL-05 Yes
  
• DL-06 Yes
  
• DL-105 No
  
• DL-230 No
  
• DL-240 Yes
  
• DL-250/250-1 Yes
  
• DL-260/262 Yes
  
• DL-330 No
  
• DL-340 No
  
• DL-350 Yes
  
• DL-430 No
  
• DL-440 No
  
• DL-450/454 Yes

FAQ ID: 1383

Question:

Which DirectLogic CPUs support Bit Of Word addressing ?

Answer

DirectLogic CPU BOW support

FAQ ID: 1394

Question:

How can I see hidden USB devices in Windows Device manager.

Answer

There is a tutorial on the Windows 7 forum here;
http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html


The same steps will work for Windows 10

FAQ ID: 1415

Question:

Can I disable Driver Signing in Windows to allow installing your drivers?

Answer

You can try this

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/how-to-i-turn-off-digital-signature/a7047647-bf29-468f-a885-8e23d60f3daa

FAQ ID: 1508

Question:

What Ethernet ports are used by AutomationDirect Products ?

Answer

FAQ ID: 1560

Question:

Do I need to purchase additional services for my StrideLinx VPN router?

Answer

No, you can use the VPN router to connect to your end devices without having to purchase additional packages. You are allowed 5GB of data usage every month, but if you plan on using more data than that, you can purchase the "Data Top-Up" for extra data usage.

There are additional cloud services for email/text notifications, data logging, and guaranteed service levels, but those are not necessary to use your VPN router.

Note: You will need internet service (provided by others) to the router, either through hard wired, wireless, or cellular connection.

FAQ ID: 1639

Question:

On the USB-485M download, the driver doesn't have an installer. How to I install the driver?

Answer

Extract the driver ZIP file contents to an installation folder.

If Windows asks for a driver (when you insert the USB-485M), browse to the folder location where you extracted the files.

If you have to manually install the driver:

• Using Windows File Explorer, locate the driver folder (that you previously extracted)
  
• Right click on the "silabser.inf" file and select "Install".
  
  • Note: Make sure you select the INF (setup information) file
• Follow the Windows prompts

FAQ ID: 1645