General / Misc. Issues Frequently Asked Questions
General / Misc. Issues Frequently Asked Questions
Use "Ctrl-F" to search for specific words in this FAQ.
| Question: Do you carry a protocol converter? |
| Answer: No.Try Black Box at 877-877-BBOX(2269) or www.blackbox.com |
| FAQ ID: 406 |
| Question: Is it necessary to be on line to setup the secondary communication port? |
| Answer: Yes. The PC must be connected and online to setup the secondary communication port of any of our PLCs. |
| FAQ ID: 456 |
| Question: Can I convert a text string to a numeric or is there any other way to send text to the PLC? |
| Answer: No. |
| FAQ ID: 576 |
| Question: Can I manually address a module in a slave rack? |
| Answer: No, only in the master rack. |
| FAQ ID: 577 |
| Question: Do you offer a Devicenet master? |
| Answer: Not at this time. |
| FAQ ID: 578 |
| Question: Do you offer analog converters? |
| Answer: No. |
| FAQ ID: 620 |
| Question: Can I program a CPU without the I/O modules installed? |
| Answer: Yes. |
| FAQ ID: 642 |
| Question: Can I use remote I/O with a modem? |
| Answer: No. |
| FAQ ID: 675 |
| Question: Do you sell modem connection cables? |
| Answer: No, we do not. |
| FAQ ID: 676 |
| Question: Do your Ethernet modules support SNMP ( or ModbusTCP, or HTTP, or SMTP or FTP or TELNET ) protocol? |
| Answer: Not at this time. |
| FAQ ID: 677 |
| Question: How can I resize the Bitmaps from Symbol Factory when using Dynamic and Static bitmaps? |
| Answer: While Symbol Factory is open, move your cursor to the lower right hand corner of the "Preview Window", when you get the 2 arrows it will allow you to size the object. |
| FAQ ID: 678 |
| Question: Do we have recommended Radio Modems? |
| Answer: Sure, Click Here. |
| FAQ ID: 807 |
| Question: Will ADC High Speed Counter Modules work with Absolute Encoders? |
| Answer: No. |
| FAQ ID: 808 |
| Question: Can a F4-MASMB go into a rack other than a CPU rack? |
| Answer: No. |
| FAQ ID: 809 |
| Question: Can I have 24vdc on CTRINT outputs? |
| Answer: No |
| FAQ ID: 811 |
| Question: Can you control the panel Beep to generate an Alarm from the PLC? |
| Answer: Yes, In the Project Attributes, under PLC to Panel there is a Beeper control (discrete) selection that allows you to control the panel beep from the PLC. |
| FAQ ID: 812 |
| Question: Do our PLCs offer MODBUS ASCII communication? |
| Answer: No. |
| FAQ ID: 813 |
| Question: What are NEC and CEC? |
Answer:
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| FAQ ID: 839 |
| Question: I'm using a H2-SERIO. I need to communicate RS 422/485 which converter do I need to use? |
| Answer: The FA-ISONET. The F2-Unicon will NOT work since the RJ-12 ports of the SERIO card do not supply 5Vdc to power the converter |
| FAQ ID: 880 |
| Question: Does the Wonderware "InControl" software support the AutomationDirect H2-EBC and the H4-EBC. |
| Answer: InControl does Support the AutomationDirect H2-EBC/H4-EBC, they they have not added drivers to support the new AutomationDirect Terminator I/O.......Please check with Wonderware for the latest info on the drivers that they support. Wonderware Intouch, InTrack, etc will need a server that supports EBCs, like Our KepDirect server. Connections from Wonderware to our PLC products via ECOM modules will require our PC-DSDATA package as a server. |
| FAQ ID: 901 |
| Question: I cannot open your DWG files in my version of AutoCAD. How can I see the AutoCAD version a DWG file is saved in? Do you have any sources for conversion software? |
Answer: Yes.
AutoDesk has a free utility program available on the internet if you need to convert AutoCad files versions/formats. 'DWG TrueView Download' NOTE! We have not extensively tested this software and they are not affiliated with AutomationDirect. |
| FAQ ID: 1217 |
| Question: InstallShield -5006 : 0x80070002 error Installing C-More, DirectSoft or other software packages |
Answer: InstallShield "-5006 : 0x80070002" errors
This may work. The problem is that the C-More and most other programs use InstallShield as an Installer. InstallShield looks for a previous install of InstallShield (probably from a previous SW package you used) in "C:\Program Files\Common Files\InstallShield" and will try to use it if exists. If that copy is corrupted or of a previous incompatible version the install will fail. If it doesn't exist the installer will put a fresh copy of InstallShield in the folder and use it. If you rename the folder, InstallShield will be forced to install a fresh copy in "C:\Program Files\Common Files\InstallShield" If this does not work, rename the new InstallShield folder and rename the backup InstallShield copy you made. If this failed you probably have PC issues that will require the help of an IT professional. There is more information on the Internet if you Google Search by the following terms note the quotes!! InstallShield "-5006 : 0x80070002" Here is a link to do that Google Search Installshield |
| FAQ ID: 1220 |
| Question: What can I use to debug my serial communications (ASCII) issues? HyperTerm doesn't appear to work very well. |
| Answer: Hyperterm is not a very good debugging tool for ASCII communications. It is just a terminal and was never really meant to be used for debugging communications. A better tool is a true HEX terminal such as RealTerm RealTerm on SourceForge that can display the actual HEX values that you receive or send. RealTerm can allow you to log the incoming data to a file and or send a file of ASCII text. |
| FAQ ID: 1226 |
| Question: What are the pinouts (connections) for the FA-15HD? | ||||||||||||||||||||||||||||||||||||||||||
Answer:
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| FAQ ID: 1254 | ||||||||||||||||||||||||||||||||||||||||||