Think & Do Frequently Asked Questions
Think & Do Frequently Asked Questions
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| Question: I just upgraded to T&D 5.0. Now every time I go to run T&D I get "Data Logger Error" (No Runtime is available. Data Logging is not available at this time). |
| Answer: You need to replace the file (Tnddlog.exe) in the ThinknDo/Bin folder with this patch file. This fix is also indicated on a yellow or pink sheet of paper in the T&D box titled RELEASE 5 READ ME FIRST. |
| FAQ ID: 265 |
| Question: What version of OP-Winedit software do I need in order for my OptiMate panel to communicate with Think & Do? |
| Answer: Use version 2.34 or higher. A free upgrade is available on our website here, but you must have a previous OP-Winedit package installed. |
| FAQ ID: 266 |
| Question: Can Think & Do PC-based control software be used as a DeviceNet master? |
| Answer: Yes, it can. |
| FAQ ID: 267 |
| Question: Does Windows 2000 support Think & Do software? |
| Answer: Yes, it does. |
| FAQ ID: 268 |
| Question: Does the D2-Ctrint work with Think & Do? |
| Answer: No. |
| FAQ ID: 342 |
| Question: Can I use T&D to multiple EBCs? |
| Answer: Yes, for PC Based T&D by using an Ethernet hub or switch you can have a maximum of 63 EBCs |
| FAQ ID: 409 |
| Question: Is it possible to have Think N Do 5.2 and 6.1 installed on the same PC? |
| Answer: Yes, but 5.2 must be installed first. If 5.2 is already installed when installing 6.1 a Switch Utility will be installed allowing you to switch between the different packages. |
| FAQ ID: 641 |
| Question: Im using a Think & Do PC and a WINPLC. Can I get DDE info directly from the WINPLC? |
| Answer: No. You must go through the Think & Do PC to get the data. |
| FAQ ID: 665 |
| Question: What version of Think n Do supports Terminator I/O? |
| Answer: 6.0 |
| FAQ ID: 726 |
| Question: I have 2 or more network cards installed in a computer where both are using TCP/IP protocol. I can PING the WinPLC, but cannot connect using ESP. |
| Answer: When 2 or more network cards are installed in a computer, this is referred to as a "multi-homed" system. The protocol manager needs to know which network card to send the TCP/IP packets over, and the WinPLC needs to know which one to respond to. This presents a requirement known as "IP Forwarding". There are (2) requirements for resolving this issue. 1. You must enable IP Forwarding. This is handled differently for Windows NT and Windows 2000. For Windows NT: Go to Control Panel->Networks->Protocols, and choose TCP/IP. Then click on the Properties button, and a dialog shall appear. Click on the tab labelled "Routing", and place a check mark next to "Enable IP Forwarding", then choose OK. Choose OK again to close the Network properties dialog, and reboot as instructed by the Windows NT. For Windows 2000: WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD). Steps: a. Click on Start->Run, and type 'regedit' and press ENTER b. Navigate to the key [HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParameters] c. Find the value "IPEnableRouter", and double click on it You will now get an opportunity to change it's value. Change it to '1' (without the quotes) to enable IP Forwarding. d. Reboot the machine to refresh the registry cache. 2. After enabling IP Forwarding, you must set the WinPLC's Default Gateway address to point to the Static IP Address of the Network Card that is connected to the WinPLC. This can be done through the standard "Reset using IPX", or if the WinPLC is available, through "Configure..." from ESP. |
| FAQ ID: 893 |
| Question: I'm using Think&Do Live/Studio and I'm trying to connect to an H2/H4/T1H-EBC. But I keep getting errors.I have NetEdit and it can see the EBC with no problems. What could be wrong? |
| Answer: This problem is usually the result of having 2 NIC( Ethernet) cards installed in the same PC. If this is the case you need to access the network settings of the NICs specifically the Protocols that are assigned to each card. On the NIC that is used for your company you should disable/remove/uncheck the NWLink IPX/SPX protocol if installed. Then on the NIC card that is dedicated to the Think&Do system you should enable/install/check the NWlink IPX/SPX protocol and the TCP/IP protocol. You should also check to make sure that an address has been set on the EBC by toggling at least one dip switch to the ON position. |
| FAQ ID: 900 |
| Question: I need to update my WinPLC to Live 5.4, but I can't find the update.bat program or the WinPLC runtime version 5.4 directory specified in the Updating a WinPLC system help procedure. |
| Answer: You need to run the Cetarget54.exe program in the CD's zoom directory. This will install the update utility and the proper WinPLC runtime files on your PC. You can then follow the Updating a WinPLC system help procedure. |
| FAQ ID: 938 |
| Question: Does Think & Do or Studio work with Windows Vista? |
| Answer: Only version 8.0 and above support Windows Vista. Windows Vista does not support the IPX protocol nor does it support 16 bit program code. Versions of Think & Do and Studio before Version 8.0 used both IPX and contained 16bit program modules. Phoenix Contacts recommends disabling UAC |
| FAQ ID: 1064 |
| Question: Is a demo version of Think & Do available? |
| Answer: Yes, TnD V 8 has a demo version here; Think & Do Demo |
| FAQ ID: 1071 |
| Question: My ThinknDo Studio, TnD V8.x USB/Parallel key is physically damaged and no longer works. What can I do? |
| Answer: You can purchase the ESS (Extended Service Support) ESS-Basic or ESS-Premium support subscription. Damage to the key is covered and you will receive a replacement. You will have to provide the Serial number from the label on the damaged key when you purchase the ESS subscription. |
| FAQ ID: 1102 |
| Question: Where can I find more support information for TnD or Studio? |
| Answer: You can find more help here; Phoenix Contact Knowledgebase and here Phoenix Contact Think and Do 8.0 |
| FAQ ID: 1103 |
| Question: Where can I get the manual for TnD V8 ? |
| Answer: Think&Do V8 Manual pdf |
| FAQ ID: 1201 |
| Question: TnD doesn't find my Setinel Key. Where can I get Sentinel Key drivers? |
| Answer: Sentinel Drivers |
| FAQ ID: 1218 |
| Question: Can I upgrade from Studio to TnD V8.x ? |
Answer:
You can update to either as long as the ESS is in effect |
| FAQ ID: 1221 |