EZTouch Panels Frequently Asked Questions
EZTouch Panels Frequently Asked Questions
Use "Ctrl-F" to search for specific words in this FAQ.
| Question: Does the new EZ-Touch panel have an ASCII driver? |
| Answer: No. |
| FAQ ID: 348 |
| Question: Will the EZ-Touch panels have a driver for SIMAX/SQUARE D? |
| Answer: Not at this time. |
| FAQ ID: 413 |
| Question: What agency approvals do the EZTouch panels carry? |
| Answer: UL,CUL & CE |
| FAQ ID: 431 |
| Question: What are the PC requirements to be used with the EZTouch panel? |
Answer:
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| FAQ ID: 432 |
| Question: What Serial Drivers does the EZ-S6C-K 6" Color Touch Panel support? |
| Answer: It only supports Automation Direct (Koyo) Serial Drivers, K-sequence, DirectNet,(Koyo) MODBUS, and ThinknDo MODBUS for WINPLC support. |
| FAQ ID: 433 |
| Question: What are the specifications on the communication ports? |
| Answer: Two communications ports — Computer (RS-232C) and PLC (RS-232C, RS-422A, or RS-485A) |
| FAQ ID: 434 |
| Question: How many screens can I have using the EZTouch panel? |
| Answer: Up to 999 screens. |
| FAQ ID: 435 |
| Question: Does the EZTouch panel have a built in clock feature? |
| Answer: Yes, It has a built-in clock and calendar or you can reference the PLC clock. |
| FAQ ID: 436 |
| Question: Does the EZTouch have password protection? |
| Answer: Yes, and if needed you can have password protection for every touch object. Passwords for up to 8 user groups are also available. |
| FAQ ID: 437 |
| Question: Does the EZTouch panel have serial printer capabilities? |
| Answer: Yes. |
| FAQ ID: 438 |
| Question: Do the EZTouch panels support Allen Bradley PLC's? |
| Answer: Yes, they support any Micrologix,SLC, or PLC5 series PLC serially,that supports either DH485/AIC or DF1 Protocol. There are also models available with option cards to support AB Remote I/O or DH+, Devicenet,Ethernet/IP (Controllogix, Compactlogix). |
| FAQ ID: 439 |
| Question: What other PLC's do the EZTouch Panels support? |
| Answer: GE-Model 90/30 and 90/70 Protocol - SNPX Mitsubishi-FX Series(all)- Protocol-Direct, Multi-drop Omron - Model - C200, C500 Protocol - Host Link Siemens 300/400 Series w/MPI adapter – Protocol 3964R. Modbus TCP/IP with EZ-EtherPLUS option card. |
| FAQ ID: 440 |
| Question: Does the DL05 & DL06 family of PLC's support the EZTouch panel? |
| Answer: Yes, and it supports the following protocols in the DL05 & DL06 family. K-Sequence, DirectNet, ModBus (Koyo addressing) |
| FAQ ID: 441 |
| Question: Does the DL-205 family of PLC's support the EZTouch panel? |
| Answer: Yes, the following DL-205 CPU's and protocols are supported. D2-230 K-Sequence D2-240 K-Sequence - DirectNet D2-250 K-Sequence - DirectNet - ModBus (Koyo addressing) D2-240/250 DCM DirectNet |
| FAQ ID: 442 |
| Question: Does the DL-305 family of PLC's support the EZTouch panel? |
| Answer: Yes,the following DL-305 CPU's and protocols are supported. D3-330/330P - DirectNet D3-340 - DirectNet D3-350 K-Sequence - DirectNet - ModBus (Koyo addressing) D3-350 DCM - DirectNet |
| FAQ ID: 443 |
| Question: Does the DL-405 family of PLC's support the EZTouch panel? |
| Answer: Yes,the following DL-405 CPU's and protocols are supported. D4-430 - K-Sequence - DirectNet D4-440 - K-Sequence - DirectNet D4-450 - K-Sequence - DirectNet - ModBus (Koyo addressing) All with DCM - DirectNet |
| FAQ ID: 444 |
| Question: Does the H2-WinPLC support the EZTouch panel? |
| Answer: Yes, using RJ12 serial port( Modbus slave) and the ThinknDo Modbus Protocol |
| FAQ ID: 445 |
| Question: Do you carry replacement parts and\or accessories for the EZTouch panels? |
| Answer: There are a limited amount of replacement parts and accessories available. You will need to view our website or catalog for availability. |
| FAQ ID: 446 |
| Question: What are the Vibration specifications for the EZTouch panels? |
| Answer: 5 to 55 Hz 2G for 2 hours in the X, Y, and Z axes. |
| FAQ ID: 447 |
| Question: What is the Electrical Noise Tolerance of the EZTouch panel? |
| Answer: NEMA ICS 2-230 showering arc ANSI C37.90a-1974 SWC Level C Chattering Relay Test. |
| FAQ ID: 448 |
| Question: Are any of your EZTouch panels AC powered? |
| Answer: No, they all require a 24VDC 1.5A switching power supply. |
| FAQ ID: 449 |
| Question: I am unable to communicate with the EZTouch panel from my Programming Computer, what are some things that I can check to ensure that I have a proper set-up? |
Answer:
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| FAQ ID: 450 |
| Question: There is an LED located on the back of my panel, what does the different mode of colors mean? |
Answer:
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| FAQ ID: 451 |
| Question: Does the EZTouch have a built in fuse protection device? |
| Answer: Yes, it has an internal fuse that does not require replacement. It is reset by removing power for 5 minutes and then reapplying power to the unit. |
| FAQ ID: 452 |
| Question: Can I remove the RAM or Flash card while my unit is still powered up? |
| Answer: This will irreparably damage the card if you take it out while the panel is powered up. All power must be removed first. |
| FAQ ID: 453 |
| Question: I have a large project that requires more than the standard 512K of memory. What are my options for additional memory? |
| Answer: User RAM memory of all standard units, except the 6" Monochrome (P/N EZ-S6M-R), can be upgraded to 1.5 MEG of memory from the standard 512K. If your program requires more than the standard 512K memory, upgrade the RAM to 1 MEG by inserting the following optional RAM Cards EZ-RAM-1)512K, (EZ-RAM-2)1M. |
| FAQ ID: 454 |
| Question: Will the EZ Touch be able to display STRING data from Think & Do? |
| Answer: Yes, however you must have Live V5.5 or Studio V6.5 or later. |
| FAQ ID: 480 |
| Question: Will the EZ Touch panels be able to communicate to my Servo Drive? |
| Answer: Depending on the protocol that the servo drive supports, it is possible. We don't have an ASCII driver so the drive must support a protocol such as MODBUS RTU that can be driven by the touch panel. Realize that the panel is non-intelligent and has no scripting or expression features, so it can only turn on/off bits, display bits, read registers and write to registers. It is recommended that you have a PLC in between that supports the MODBUS RTU protocol. This way, you have an intelligent device for safety shut downs, etc... |
| FAQ ID: 481 |
| Question: Are the EZ-Touch panels a direct replacement for the Direct Touch Panels? |
| Answer: No, these panels differ in programming software and panel cut-out. If you are replacing a 5.7"(6”) Direct Touch Panel with a 5.7" (6”)EZ-Touch Panel you will have to lengthen the horizontal cut-out dimension about a 1/16”. Use the provided template to drill the mounting screw holes or use DIN clips P/N(EZ-BRK-1). |
| FAQ ID: 565 |
| Question: Do the EZ-Touch panels support the AB Ethernet IP protocol that the Controllogix PLCs use? |
| Answer: Yes,in order to support Ethernet IP you will need to purchase either an EZ-T10C-FSE or an EZ-T15C-FSE model panel. |
| FAQ ID: 566 |
| Question: If a Flash memory card is installed, does the panel still run off of the RAM? |
| Answer: Yes, The panel runs solely from RAM memory. The optional Flash memory cards are for program storage and / or for program transfer from panel to panel.With a FLASH card installed the project is copied from the FLASH card to a RAM memory area in the panel on power up. |
| FAQ ID: 609 |
| Question: Will the EZ-Touch panel be a Master or slave when communicating Modbus? |
| Answer: The panel will always be a master. |
| FAQ ID: 611 |
| Question: Will the Direct Touch and EZ Touch panels work with the Terminator T1K-RSSS Module? |
| Answer: YES, The touch screens can be connected to the RS-232 port of the T1K-RSSS module. If you are using a D2-RMSM Master and SM Net Protocol. We do not recommend connecting EZ Touch or Text panels in this manner communication is extremely slow. |
| FAQ ID: 612 |
| Question: Do the EZ Touch panels or your PLCs support "Pass Through" functionality so I can download to both by using only one communication port? |
| Answer: No, not at this time. |
| FAQ ID: 637 |
| Question: Can I connect a GE VersaMax PLC to the EZTouch panel? |
| Answer: Yes, by using the SNPX protocol or Modbus RTU as long as the Versa Max PLC supports it. |
| FAQ ID: 645 |
| Question: Will the EZ-T10C-F work with Modicon? |
| Answer: Yes, actually all EZ Touch panels except the EZ-S6C-K9KS). could connect to Modicon PLCs via Modbus RTU. |
| FAQ ID: 666 |
| Question: Is the EZTouch cable the same for all different size panels? |
| Answer: Yes, it is. |
| FAQ ID: 718 |
| Question: Does the DL105 family of PLC's support the EZTouch panels? |
| Answer: Yes. |
| FAQ ID: 719 |
| Question: Will using a Stylus (like for a Palm Pilot) damage my EZ Touch display? |
| Answer: No, it will not damage the display. |
| FAQ ID: 720 |
| Question: Are the EZTouch panels susceptible to image Burn-In, that is if I do not use the screen saver option? |
| Answer: No, however we do recommend using the screen saver functions of the panels to prolong the life of the backlight. |
| FAQ ID: 760 |
| Question: Q: How far can I run a cable from a D2-250 to the EZTouch panel? |
| Answer: A: If using the default configuration of RS-232 the limit is 50' But we have diagrams for connecting using the RS-422 pins on the 15 pin connector of the panel and the PLC. Click here. |
| FAQ ID: 780 |
| Question: Will the communication rate between an EZTouch panel and the PLC slow down as more screens are added to the panel? |
| Answer: The communications rate is based on the objects on the currently displayed screen only and any PLC to Panel/Panel to PLC control. The exception is when using line graphs on any of the screens, the pens are continuiously updated based on the sample rate even if the screen is not the currently displayed screen. |
| FAQ ID: 847 |
| Question: I keep getting the error "Protocol Error" on my EZ Touch panel when connected to my Directlogic PLC. The com settings for my PLC port and EZ Touch panel match. What could be wrong? |
| Answer: 1.If the PLC you are using has a Mode switch it must be in the TERM position. 2.If you are using a password in the PLC it must be a "Multi-Level" password if not the PLC will not be able to read and write information to the touch panel. Please refer to the PLC user manual or contact Tech Support to make sure your PLC supports Multi-Level passwords. |
| FAQ ID: 881 |
| Question: What type of external Power fuses are recommended for the EZTouch and EZText Panels? |
| Answer: Recommended EZTouch Fuse: 1.5 or 2 Amp, slo-blow Recommended EZText Fuse: 0.5 Amp, slo-blow |
| FAQ ID: 904 |
| Question: How can I protect my EZTouch project from being copied or altered by others? |
| Answer: In the EZTouch edit software, click on the "File" pull down menu and select the "Save Project As Protected..." item. Save the project to a different name then your original project and use this project to transfer to the panel. This will prevent anyone from being able to read the program from the panel. Make sure you keep your original project file so that future edits can be made. After any edits, you will need to use the "Save Project As Protected..." utility again and transfer to the panel. |
| FAQ ID: 951 |
| Question: Does the EZTouch series have a driver for the Honeywell HC900 controller? |
| Answer: Yes, use the Modicon Modbus RTU driver for serial RS232/485 interface via a controller serial port or Modicon Modbus/TCP driver for direct Ethernet connectivity via the controller's standard Ethernet port. The EZ-EtherPLUS option card is required for Modbus TCP/IP. |
| FAQ ID: 954 |
| Question: I would like to connect an EZ Touch panel to my Allen Bradley Controllogix PLC. What are my options? |
Answer:
There is an AB APP NOTE on Allen Bradley's website that explains how to do create an address list. It does not directly pertain to the EZ Touch panels. It is just an example. |
| FAQ ID: 1019 |
| Question: What software version is required for my firmware version? | ||||||||||||||
Answer: The firmware revision MUST match the software revision.
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| FAQ ID: 1021 |
| Question: Do you have an adapter for the D2-DSCBL and EZ-2CBL cables so that I can use them on port 2 of a DL06, DL250-1, or DL260 instead of on port 1? I'm using DirectSoft32 with the RJ-12 PLC connector cable (D2-DSCBL) and/or I'm using an EZ-Text/EZ-Touch panel with the RJ-12 PLC connector (EZ-2CBL) to connect to port 1 of my DL06, DL250-1, or DL260 PLC. I want to connect to port 2 of these processors, which has a 15-pin high density connector. |
| Answer: Yes. In any of the situations listed above, you can use the FA-15HD adapter to connect to port 2 of a DL06, DL250-1, or DL260. The FA-15HD adapter will work with DirectSoft32 and the D2-DSCBL, or with an EZ-Text or EZ-Touch panel and the EZ-2CBL cable to allow them to connect to port 2 of the DL06, DL250-1, or DL260. Since port 2 is configurable on these PLCs, you must make sure the protocol and port settings match on both devices. The FA-15HD adapter can be used with the D2-DSCBL, the EZ-2CBL, or the FA-CABKIT. The FA-15HD adapter can NOT be used with the DV-1000 or the D2-HPP. |
| FAQ ID: 1023 |
| Question: Where can I get the latest English and Spanish manuals as PDFs? |
Answer: If you have installed the EzTouch Editor Software on your hard disk, you have copies installed as PDFs.
They can also be downloaded from the Technical Support Pages on the website. |
| FAQ ID: 1047 |
| Question: What do I need to do to replace/upgrade my old EZ Touch panel to a CMore panel? |
| Answer: The EZ Touch panels and EZ Touch Editor software that we used to sell are obsolete. We replaced these panels with our CMore product line. The CMore requires its own software, CMore Programming Software, which does not communicate with the EZ Touch panels. The EZ Touch software does not communicate with the CMore panels. They are manufactured and developed by two different companies. We do, however, offer an upgrade path so that you can open the EZ Touch project files and they can be converted to CMore. The CMore software can open the EZ Touch files created with EZ Touch Editor version 3.1A, which is the last version of that software we sold. The CMore software will convert the project and you can then save it as a CMore project, which you can load into a CMore panel. If you don't have the EZ Touch Editor software version 3.1A, but you do have an earlier version, you can download the free upgrade to version 3.1A from our website at: http://support.automationdirect.com/products/eztouch.html Once downloaded and installed, this will upgrade your older EZ Touch Editor software to version 3.1A. You can then open your projects and resave them and they will now be version 3.1A. You can open this version with the CMore software and convert it to a CMore version. If you don't want to upgrade your EZ Touch Editor software, you can contact us in Technical Support and we'll be glad to convert your older versions to EZ Touch 3.1A and email them back to you. If you don't have the EZ Touch Editor software, we have a procedure that allows a customer to send us their EZ Touch panel. We will attempt to extract the project from the panel and then send the panel and the project files back. There are some dangers with this option, since the project is only saved in the panel with a battery when power is off. We strongly recommend that you replace this battery before removing power and shipping the panel. The battery is a 3.6V lithium 1/2 AA battery and can be purchased from most battery vendors. Before changing the battery, make sure the panel is powered with 24VDC since either power or the battery must be present in order for the project to be retained in the panel. You should call into the Technical Support Department and ask to speak to a tech about sending in your EZ Touch panel to have the project extracted. The EZ Touch Editor software we sold creates seven files for each EZ Touch project. The file extensions are: .ALR, .ANO, .ATR, .EZT, .MAP, .MSD, and .OPT. Each of these files share the same project name. The CMore software needs all seven of these files in order to import and convert the project, even if some of them are zero length files. Finally, the manufacturer of our old EZ Touch panels continues to make a version of the software that is newer than the version we sold, so their versions will be higher than 3.1A. If you use their newer software it creates a single file for the project, where the version we sold creates seven files. We can not import or convert projects created with their newer software. The CMore panels are designed as drop-in replacements for the EZ Touch panels. The only exception to this is the older EZ Touch panels whose part numbers don't end in an S, for slim bezels. The old EZ Touch panels that didn't have the slim bezels require an adaptor to allow the CMore panels to fit in the larger holes the older EZ Touch panels used. This only applies to the 6" versions. The adaptor allows the CMore 6" panels to fit those larger holes. You can review the document linked below to see which CMore panels replace which EZ Touch panels and which require an adaptor: http://www.automationdirect.com/static/specs/cmoreezxref.pdf You can see an overview of the CMore panels from the CMore website at: http://c-more.automationdirect.com/ |
| FAQ ID: 1099 |
| Question: Can you use the C-More EA-COMCON-3 on the EzTouch Panels ? |
| Answer: No. The Eztouch PLC port's serial connector (DB-15) is rotated 180 degrees from the C-More Panel's. The EZ-COMCON-3 adapter can be rotated since it mounts axially. The EA-COMCON-3 mounts at a right angle and cannot rotate EZ-COMCON3 
EA-COMCON-3
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| FAQ ID: 1229 |